Employee Assistance Program
Life can be unpredictable, and having reliable support is essential for managing stress and adapting to changes. Baldwin County Schools employees and dependents have access to the district’s employer-paid TELUS Health Employee Assistance Program (EAP). Whether you’re dealing with relationship issues, planning for retirement, coping with personal loss, or facing other challenges, the TELUS Health EAP services are here to help.
Through Voya Employee Benefits, TELUS Health offers you and your loved ones confidential, comprehensive support for mental, emotional, financial, and physical wellbeing. TELUS Health licensed clinicians and care managers help you navigate life’s challenges, providing personalized solutions and connecting you to optimal resources anytime, anywhere.
Important Documents: baldwincountyschoolsbenefits.com/resources
For assistance, please call 1-833-303-3750 or 1-919-341-7440.
Support anywhere, anytime
To access your EAP services 24/7 visit https://one.telushealth.com and use
Username: Voya
Password: eap
Confidential Counseling Support
Counseling support provided by TELUS offers a clinically appropriate model. Counseling care is tailored to each employee's needs, guided by clinical assessment, and ongoing professional judgement. Sessions continue until goals are met, ensuring the right level of support.
Comprehensive Support
- 24/7 access via phone, web, and mobile app
- 24/7 live chat support through the mobile app
- Access to licensed clinicians for 1:1 support
- Personalized care plans tailored to your unique needs
- Digital wellbeing tools, including self-guided programs and virtual peer groups
- Legal, financial, and identity theft support
- Work-life services: childcare, elder care, education, adoption and more
- Manager consultations and workplace support
- Wellbeing and life coaching for personal and professional growth
- Clinically appropriate, solution-focused counseling per issue, per year
Mobile App
Download the mobile app from the Apple App Store or Android Google Play Store using the QR codes below.
